Return Policy

We partner with the most reputable companies in the propane gas equipment and appliances industry and are able to leverage their return policies to benefit you!

About Ray Murray, Inc.

Ray Murray Inc. continues to grow as one of the largest distributors of gas equipment, propane, compressed gas, heating, hearth and grill products in the country. Many team members have amassed over twenty years in the industry and several have over thirty years.

Complete Customer Care, an industry revolution in Customer-focused business embraced by Mr. Murray when RMI began in 1973, is defined by the environment of friendliness, professionalism and accuracy as it relates to you and your business with us. We measure this with every call you make to us and every order we ship. We accomplish this in a team-based environment where everyone has the ability and authority to make Customers happy and is provided tools and support to solve any problem that may arise.

Ray Murray Inc. provides primary direct service to all states east of the Mississippi River including the Northeast, Mid-Atlantic, Midwest and Southeastern United States while also selling products and providing Complete Customer Care and Technical Support worldwide.  For many Suppliers, Ray Murray Inc. has developed business levels to become their largest Customer and shares the opportunity to work hand-in-hand in the development and launch of new products. We are always interested and active in developing even more value-added services for our current and new Customers.

 

What is RMI’s return policy?
RMI has succeeded in business since 1973 by being fair and honest with our customers. Products shipped in error by RMI are eligible for return and a full refund if they are in unused resalable condition and the original packaging. If you received the wrong product please contact Customer Service to request a return material authorization (RMA). New, unused stock items in resalable condition and original packaging that were ordered in error are eligible for return with a restocking charge. Non-stock items ordered in error and used items are not eligible for return. Please contact Customer Service should you have any questions regarding a return.

What should I do if my order arrives with visible damage?
Be sure to discuss any damage or suspect areas of damage with the delivery person and have them note this on the delivery bill prior to signing and accepting the delivery. If you are unsure whether you should accept a shipment with visible damage, ask the delivery person to wait and contact RMI Customer Service before accepting the delivery.

What do I do if I’m missing an item from my order?
RMI makes every effort to consolidate and ship orders complete in one shipment, but there are times when items are backordered or ship from another RMI warehouse. RMI’s order confirmations show the expected ship dates and warehouses for each item on the order. If you feel an item is missing when you receive your order please check the order confirmation or packing slip to ensure the missing item is not on backorder or shipping from another warehouse. Please also check to see if all boxes on a multi-box order have been delivered. If you are still unsure about your order please contact Customer Service for assistance.

 

Please contact us, Indy Grills, directly with any questions regarding your product: Info@IndyGrills.com